KAEVO respects your privacy. This policy explains what information we collect when you use our website, place an order, or interact with us, and how we use and protect that information in line with applicable law, including the Protection of Personal Information Act (POPIA) where it applies.

Information we collect

• Contact details such as name, email address, phone number, and delivery address
• Order and payment information processed through our e-commerce platform
• Corporate email domain used to verify insider discount eligibility
• Communications you send us via contact forms or direct messages
• Technical data such as browser type, device information, and site usage via cookies and analytics

How we use your information

• Process and fulfil orders, including delivery and customer support
• Manage corporate subscriptions and charter partner accounts
• Verify eligibility for corporate insider pricing
• Send order confirmations, shipping updates, and service-related messages
• Respond to enquiries submitted through our contact forms
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations

Sharing your information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business - such as payment processors, shipping partners, and e-commerce infrastructure - and only to the extent necessary to provide our services. These providers are required to protect your information.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, keep your cart active, and understand how visitors use the site. You can control cookies through your browser settings.

Data retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, visit our contact page or reach out via Instagram @kaevocoffee.