We stand behind the quality of every KAEVO tray. Because KAEVO is a perishable, refrigerated product, our returns policy differs from standard retail goods.

General returns

For food safety reasons, we cannot accept returns of opened or consumed product. Unopened product may be eligible for return only if it arrives damaged, defective, or incorrect.

Eligible refund or replacement

• Product arrived damaged or leaked in transit
• Wrong product or quantity was delivered
• Product is unopened and was received in error
• Order was not delivered within the stated timeframe and cannot be fulfilled

How to request a refund or replacement

Contact us within 48 hours of delivery with your order number, a description of the issue, and photos where applicable. Our team will review your request and respond within 1-2 business days.

Refund method

Approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card provider.

Subscriptions

Subscription orders may be paused or cancelled according to the terms shown at checkout. Charges already processed for dispatched orders are not refundable unless the product qualifies under the conditions above.

Corporate accounts

Corporate charter partners are covered under their subscription agreement. Service adjustments, replenishment issues, or billing queries should be directed to your KAEVO account contact.

Questions

For returns and refund enquiries, visit our contact page or reach out via Instagram @kaevocoffee.