KAEVO is a refrigerated ready-to-drink product. We handle every shipment with care so your trays arrive in peak condition.

Processing time

Orders are typically processed and dispatched within 2-3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery areas

We currently deliver within South Africa. Delivery times vary by region and carrier. You will receive tracking details by email once your order has shipped.

Shipping costs

Shipping fees are calculated at checkout based on your delivery address and order size. Any promotions or free-shipping thresholds will be shown before you complete payment.

Order tracking

When your order leaves our facility, you will receive a confirmation email with tracking information. If tracking has not updated within 48 hours of dispatch, please contact us.

Damaged or missing items

If your delivery arrives damaged or items are missing, contact us within 48 hours of delivery with your order number and photos of the packaging and product. We will work with you to resolve the issue promptly.

Corporate subscriptions

Corporate charter deliveries follow the schedule agreed in your subscription tier. Replenishment, rotation, and on-site logistics are managed by the KAEVO team as part of your corporate agreement.

Questions

For shipping enquiries, visit our contact page or reach out via Instagram @kaevocoffee.